Returns
Returns are available only where prior written approval has been obtained from Furniture Box.
Goods must remain in their original unopened packaging, be unused, undamaged, complete and in resaleable condition. The return must be approved in writing before goods are returned.
Goods that have been assembled, used, modified or damaged by the customer are not eligible for return.
Approved returns are subject to a 30% restocking fee calculated on the original invoice value of the goods where goods have been dispatched and received by the customer.
Return freight costs are the responsibility of the buyer unless otherwise agreed in writing.